Aventiv

From India to Mexico

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Aventiv-blueriver-cs-mobile-2

Software Testing
Automation
Performance Testing
Device Testing

Industry

High Tech

Aventiv Technologies is transforming the way communities stay connected and secure through digital resources. With a mission of bridging the gap between those affected by incarceration and their families, Aventiv strives to solutions that reduce recidivism rates while empowering individuals who have been impacted by incarceration with resources they need for a brighter future.

Aventiv develops customized, secure tablets that provide incarcerated individuals with a lifeline to the outside world. These tablets offer access to educational programs, communication tools and even commissary funds, providing a sense of normalcy in an otherwise restricted environment.

“These tablets are a lifeline for the people that are incarcerated,” said Lindsey Nix, SVP of Partner Success at Blueriver. “They’re really the go-to for people to have a sense of normalcy – a gateway for incarcerated individuals to be able to communicate with their family and friends. As a portal to the outside world, they're also able to go through educational programs and look at reintroduction to the communities, post-incarceration.”

Aventiv found themselves struggling with the quality assurance of their product line. The company’s India-based development partner was unable to meet their needs, resulting in subpar output and poor quality of work. Frustrated with the lack of progress and poor communication, Aventiv sought a new partnership that not only guaranteed superior service but that also streamlined efficiencies and better responded to market demands.

Aventiv appointed Blueriver in 2019 to specialize in smart data and intelligence to not only improve product quality but also expand their reach to address other areas such as education, purchasing and gifting – all in support of incarcerated persons. 

Blueriver answered Aventiv's call for more than just an intelligence partner; they became a development collaborator, harnessing intelligent data to fuel innovation across all business dimensions. Aventiv seamlessly aligned with Blueriver, ensuring synchronization of needs, timelines and market insights to foster innovation in inmate communication services.

Value + Impact

60

Days to fully transition from India provider to Blueriver

60%

Decreased headcount due to maintaining velocity with fewer contributors than the previous provider

26%

Savings in annual operating costs

39%

Increased throughput

Solutions

60-day shift

Blueriver enhanced Aventiv’s offerings and operations by collaborating with skilled software engineers in Mexico, facilitating a seamless transition from an India-based provider to a local Mexico-based lab. The remarkable 60-day shift was made possible through Blueriver's diligent staffing, promptly identifying and preparing capable candidates for swift and efficient performance.

Blueriver-Aventiv 60-day shift
Blueriver Aventiv Bridging the Gap

Bridging the Gap

Blueriver enhanced Aventiv’s offerings and operations by collaborating with skilled software engineers in Mexico, facilitating a seamless transition from an India-based provider to a local Mexico-based lab. The remarkable 60-day shift was made possible through Blueriver's diligent staffing, promptly identifying and preparing capable candidates for swift and efficient performance.

Secure & Functional 

The solutions developed by Aventiv's partner team in Mexico are subject to strict limitations and regulations to ensure the utmost security and functionality. The tablets are geo-fenced, limiting their use to the designated cell and ensuring the safety of all individuals involved.

Blueriver Aventiv Secure Functional

“I believe our proactiveness truly stands out. Initially, obtaining devices in the country posed challenges. Some devices were non-functional, and support advised returning them. However, we took the initiative, researched their documentation and successfully reset the devices, avoiding any downtime. This proactive problem-solving left a remarkable impression, showcasing our commitment to innovative solutions rather than mere compliance.”

Sheri Apodaca  I  Chief Operating Officer, Blueriver

Results

As a result of this partnership, Aventiv is able to grow their business and offer innovative solutions to a market in need. With their focus on quality assurance and attention to detail, the team is well-equipped to continue to offer cutting-edge technology solutions for the corrections industry.

The lab's build-out has now entered its second phase, marked by significant progress across various fronts. Initially, the emphasis was on acquiring and distributing tablets to team members, offering hands-on experience and scenario replication for client-specific needs. This phase now focuses on integrating larger devices, establishing a comprehensive operational setup including servers and kiosks. Progressing steadily, the current phase is dynamically moving towards completion.

These remarkable accomplishments stem from a refined team structure that amplifies efficiency. While the initial team in India encompassed 38 individuals, Blueriver’s strategic approach enabled them to maintain equal excellence and productivity with a leaner team of 25 members. This consolidation yielded substantial cost savings for Aventiv while elevating output quality.

BlueRiver's transformative role in orchestrating this transition led to substantial financial gains, interwoven with amplified quality, fortified security and a profound grasp of the app's intricate dynamics. This collaboration resonates with Aventiv's resolute commitment to crafting enduring solutions that embolden individuals touched by incarceration with the indispensable resources for a radiant and promising future.

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Mexico
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